Career Opportunities

Want to join Mercury Network?

We are actively seeking qualified persons to fill the following position(s):

Location: Midland, MI - Department: Sales

Job Details:

Mercury Network is seeking a qualified B2B sales representative to grow our existing customer base and introduce new opportunities in the Flint market. We offer phone service, phone solutions, internet and alarm monitoring to commercial businesses in Michigan.

In this role, a successful applicant will be responsible for, but not limited to, the following:

  • Develop and implement strategies to grow the organization’s business and market share through our approved sales methodology
  • Prospect aggressively to develop new business partners through networking, referrals, and cold calling; including follow up appropriately to obtain appointments
  • Work with business partners to identify target accounts and to achieve specific goals for closing new business
  • Plan, coordinate and execute sales presentations to inform, persuade, educate and ultimately close business
  • Work closely with provisioning and customer support, keeping them informed of customer needs
  • Maintain complete customer documentation and maintain appropriate customer and prospect information into the company’s customer relationship management database

The ideal candidate must be self-motivated and have some basic knowledge of technology. The successful applicant must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base.

  • Preferably somewhat familiar with VoIP concepts, hosted technology, and practices, and rely on experience and sound judgment to plan and accomplish goals
  • Possess strong presentation skills and be able to communicate professionally both verbally and in written correspondence
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
  • Candidate must be 100% professional, and be able to patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email
  • The position requires an organized, highly motivated individual that has excellent project and task management skill
  • This job requires attention to detail, excellent written and verbal communication skills, and the ability to work both self-directed and as a member of a team
  • Must be able to prioritize effectively

If you have the experience and/or feel that you have the ability, enjoy working with people, and wish to work in a rewarding industry, we are interested in hearing from you. Mercury offers a strong compensation package including great pay, medical insurance, dental/vision insurance, company-paid life and disability insurance, individual retirement accounts with company match, paid holidays, paid time off, and tuition reimbursement.

Job Type: Full-time

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Location: Midland, MI - Department: Field Technician

Mercury Network Corporation is in search of a qualified VoIP Technician and Installer in Midland, MI. It is preferred that candidates have a background in Network Administration or Technician and/or VoIP telephony.
Mercury offers a strong compensation package including great pay, medical insurance, dental/vision insurance, company-paid life and disability insurance, individual retirement accounts with company match, paid holidays, paid time off, and tuition reimbursement.

Essential Duties and Responsibilities:

  • Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software, including hardware/software installation, configuration, and programming; testing; end user training.
  • VoIP and some traditional telecommunications systems service and support.
  • Administration and maintenance of IP telephony servers, switches, routers, and gateways.
  • Work with telecommunications carriers for troubleshooting of voice and data circuits.
  • Monitor remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed.
  • Working knowledge of CAT5E installs (start to finish) including specialized test equipment and accurate record keeping.
  • Perform complex moves, adds, and changes to telephony systems with little supervision.
  • Communicate clearly with the customer and understand their needs on the job before, during, and after completion.
  • Perform complex troubleshooting on communications systems without supervision.
  • Ability to conduct end user training on systems implemented.
  • Takes ownership of projects start to finish.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Good judgment to request assistance when necessary and work independently otherwise.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Document internal processes and procedures related to duties and responsibilities.
  • Enter all work as tickets into ticketing system.
  • Maintains awareness in regard to technologies and trends emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Enjoy working with customers and external audiences.
  • In-depth knowledge of VoIP protocols.
  • Familiarity with the fundamental concepts used in traditional telecommunication systems.
  • Working knowledge of quality of service network issues that impact VoIP performance as well as their measurement and analysis.
  • Understanding of networks including cable modems, DSL, and wireless.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to handle multiple projects and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Benefits package including health insurance, dental, vision and retirement.

Required education:

  • High school or equivalent

Required experience:

  • Bachelor’s in related field OR 3-4 years of IT experience including networking OR 1-2 years of VoIP telephony and networking experience

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